Communication and Access

Customer service is a key to our success. We focus on pleasant, respectful and effective communication with owners, residents, board members and vendors alike.

  • All owners, tenants, board members and vendors are treated honestly at all times, and with courtesy and respect.
  • Emergency “after-hours” service calls are answered 24/7.
  • All phone calls are routed to manager’s cell phones when out of the office, and any voice messages are returned promptly.
  • Letters and other notices are clearly written, and delivered in a timely manner.
  • Condominium Documents and other resident notices are available on-line.
  • Emergency notification available via email, SMS text and pre-recorded phone calls.
  • All owners and tenants are provided secure on-line, real-time access to their accounts